Return Policy
Return and Refund Policy
At IronEmber, we are committed to providing high-quality, USA-made products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Below is our return and refund policy:
1. Returns
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it. Returns must be initiated within 30 days of the purchase date.
- Process for Returns: To start a return, please contact our team at sales@ironemberco.com or call us at (616) 304-1089. Include your order number and a description of the issue. Once your return request is approved, we will provide you with instructions on how to ship the item back to us.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
2. Refunds
- Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
3. Defective Products
We stand behind the quality of our products. If you receive a defective item, please contact us immediately at sales@ironemberco.com or call (616) 304-1089. Be prepared to provide the order number, details about the defect, and, if possible, a photo of the issue. We will work with you to resolve the problem by offering a replacement or a full refund, including shipping costs.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at sales@ironemberco.com or call (616) 304-1089 to arrange the exchange.
5. Contact Information
If you have any questions about our return and refund policy, please reach out to us at:
- Email: sales@ironemberco.com
- Phone: (616) 304-1089
Thank you for choosing IronEmber. We appreciate your business and are here to help with any issues or concerns you may have.